Profit Protection Compliance Manager - London

Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team across our London stadia sites including Wembley Stadium, London Stadium and Emirates. 

The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.

This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.

What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.

• Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
• Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
• Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
• Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
• Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.

• Experienced in coaching and mentoring others to drive performance.
• Excellent communication skills with all levels of staff.
• Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
• Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
• Working knowledge of HR Employment law.
• Experience in conducting corporate investigation interviews.
• Investigation Report & Statement writing.
• Flexible to support mobile working across UK business.
• Able to work weekends and evening events to support Profit Protection & Compliance duties.

Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.

From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd of 87,192 guests for their first European title, to world-class concerts from Adele, Coldplay, Ed Seeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!