Profit Protection Compliance Manager - Midlands

Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team across our Midlands stadia sites including Pride Park Stadium in Derby.

The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.

This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.

What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We’re ready to meet you and welcome you to our team.

• Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
• Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
• Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
• Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
• Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.

• Experienced in coaching and mentoring others to drive performance.
• Excellent communication skills with all levels of staff.
• Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
• Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
• Working knowledge of HR Employment law.
• Experience in conducting corporate investigation interviews.
• Investigation Report & Statement writing.
• Flexible to support mobile working across UK business.
• Able to work weekends and evening events to support Profit Protection & Compliance duties.

Home to Derby County Football Club, Delaware North has provided a range of hospitality services from concessions to premium dining services, since 2008, at Pride Park Stadium and Derby County Training Ground. With a capacity of 32,956, Pride Park Stadium has hosted incredible matches, conferences, and events, with Delaware North team members ensuring all guests experience excellent service. Delaware North is proud to collaborate and innovate, making history alongside Derby County FC by creating Club DCFC, the first ever fully integrated operations created by a hospitality provider and a football club. We value the powers of connection and working together, and our team members show guests when you shoot, you score; if you share our vision and want to leave lasting impressions on guests, apply today to join our team.