Supervisor, Patient Accounting Training and Compliance

Our team members are the heart of what makes us better. 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Supervisor, Patient Accounting Training and Compliance assists with designing, delivering, and evaluating non-clinical Revenue Operations/HIM education and training programs for staff, management and other departments utilizing systems and/or modules to support the strategic goals of the Network. This includes developing end users' system training and developing operational policies. Co-manages all aspects of systems training involving Revenue Operations/Health Information Management.

A day in the life of a Supervisor of Patient Accounting Training and Compliance with Hackensack Meridian Health includes:

•  Coordinates and works closely with Manager to ensure end user training is developed in accordance to EPIC's timeline for the Network.
•  Develop and implement end users testing scripts loaded into EPIC's Testing System and continue to update them during testing and training which occur pre go-live and post go-live for the Network.
•  Performs needs assessments, analyzes results, and identifies training opportunities based on those results for the Network.
•  Assists with developing and designing educational offerings based on needs assessments and/or organizational/departmental requirements for the Network.
•  Evaluates the effectiveness of educational offerings to ensure that knowledge and/or skills learned are being applied on the job and have an impact on staff performance in meeting departmental/organizational goals for the Network.
•  Serves as the department and IT liaison for the Network.
•  Troubleshoot problems and address questions from end users and provide off-hour support on an as needed basis. Provides off hours go-live/upgrade support as requested for the Network.
•  Reviewing and testing each new release and enhancement; analyzing impact on Revenue Operations/HIM modules for the Network.
•  Assists by collaborating with IT and EPIC in development of reports to support leadership for the Network.
•  Provide consultative support to Network management as it relates to workflows, policies and procedures when necessary to ensure they are aligned across HMH Network.
•  Reviews governmental agency websites for updates and regulatory changes, conducts monthly review sessions with the Revenue Operations/HIM team.
•  Perform additional duties as assigned for the Network.
•  Other duties and/or projects as assigned.
•  Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

•  Bachelor's degree in a related field or equivalent related HMH experience.
•  Minimum of 2 years of education/training experience.
•  System implementation experience.
•  Experience in health care related field.
•  Computer literacy in Google Suite programs.
•  Maintain Certification via Annual New Version Training (EPIC NVT).

Education, Knowledge, Skills and Abilities Preferred:

•  Master's degree in a related field.

Licenses and Certifications Required:

•  EPIC Certifications in respective assigned EPIC modules within 6 months of hire.
•  Attend EPIC's Master Training Environment Courses within year of being hired
•  Must successfully pass completion of EPIC assessment within 30 days after Network access granted.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!