Senior Manager, Business Compliance

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

When you hire great people, great things can happen. 

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role is Important:

We are looking for a Senior Manager, Business Compliance who will supervise PC Bank’s Regulatory Compliance Management System (RCMS) in a key risk management role (second line of defense), to serve as a credible business advisor and partner representing the Compliance organization to the Business to help ensure corporate initiatives and Business processes comply with applicable laws and regulations. The role combines knowledge of risk management with a comprehensive understanding of the financial services related to PC Bank to identify regulatory developments and emerging compliance risks. At PC Bank, we run lean and smart, reliant on collaborative, energized people who are jazzed by what they do and ready to  bring their authentic selves to work to make their mark and challenge the status quo. This role would fit a compliance professional who is motivated by any challenge and thrives in autonomous lean/flat environments where change is embraced.

What You'll Do:

• Provide compliance advisory support with a primary focus on PC Bank corporate functions (HR, treasury, legal/privacy) and consumer protection programs (market conduct obligations, sales practices, fraud, complaints and customer operations):
  • Lead and participate in key strategic projects and provide advice on application of compliance requirements, such as: new products or initiatives, process development, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and change in law or regulation related to areas of focus;
  • Identify and assess regulatory risks, evaluate the effectiveness of controls implemented by business units and review thematic areas to ensure compliance with applicable legislation related to areas of focus;
  • Identify issues of non-compliance with regulatory requirements and work with the Business to manage remediation of the issues as necessary including identification of root cause and assigning a rating in accordance with the Bank’s Compliance Methodology;
  • Develop or review training to educate the business on compliance and emerging risk/regulatory matters related matters specific to areas of focus and
  • Provide effective challenge to the Sales Team who supports in in-store sales channels in the form of reviewing materials submitted for the monthly BCO meeting or other key documents (i.e. Documented risks and controls, performance management framework, compensation structure and plans for sales representatives, etc.).
  • Provide effective challenge and oversight over the Bank’s third-party engagements with respect to consumer protection activities, including complaints;
  • Establish, obtain, and monitor metrics to provide oversight over sales practices risk and complaints to identify trends and/or gaps on a timely basis.
  • Provide effective challenge and oversight over the Bank’s culture program in accordance with OSFI culture risk framework regulatory notice.
• Support the management and execution of PC Bank’s RCMS
  • Lead the external regulatory reporting for the bank ensuring proper disclosure and execution of the Bank’s various public commitments and quarterly complaints reports (e.g., designated complaints quarterly report, senior’s code, complaints, director’s report, public accountability statement, FCAC market data gathering/annual assessment);
  • Support the CCO during any regulatory reviews and exams;
  • Review annual risk assessments, compliance test plans and semi-annual RCMS attestations to handle the Bank’s adherence to controls and legislation;
  • Support Bank’s legislative change program. Work with the compliance team to ensure ongoing review and identification of new legislation or changes to legislation including working with the Business to implement and improve controls to ensure adherence to regulatory requirements;
  • Ensure risks are appropriately identified/communicated and appropriate controls are identified, captured, added to the RCMS to mitigate regulatory risk within PC Bank RCMS;
  • Contribute to monthly compliance reporting to Business Compliance Operating Committee and to the Operational Risk Management Committee including any material instances of non-compliance and quarterly reporting to the Conduct Review Committee of the Board on PC Bank’s overall state of compliance with applicable legislative provisions.

What You Bring:

• Experience in Compliance/Risk at a Canadian Financial Institution for at least 8 years
• 5+ years managing complex projects, including operations, process change, policy change, new initiatives
• Post-secondary education in business, commerce, economics or a related field, or equivalent experience
• Leadership experience leading a team and working with cross functional teams/vendors
• Knowledge of and experience with Regulatory Compliance Risk Management Solutions
• Familiarity with current and emerging sales practices and/or consumer protection legislation
• Ability to provide coaching and mentorship
• An analytical and creative thinker, with a track record of delivering results
• Strong communication and relationship building skills
• The ability to deal with ambiguity and make intelligent assumptions
• Strong personal responsibility, honesty, and integrity
• A friendly, outgoing attitude; with the ability to establish relationships with key business partners

Come and join a winning team who demonstrates innovation, energy, creativity and vision.  We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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