Senior Compliance Works Coordinator (Parental Leave FTC)

At Paradigm, our customers are at the heart of everything we do. We’re currently seeking an exceptional Senior Co-ordinator to join our Compliance Works & Repairs team on a fixed-term contract to cover maternity/parental leave. This is a fantastic opportunity to lead and support a dedicated team of Compliance Co-ordinators, helping to deliver an outstanding repairs experience for our customers.

If you’re passionate about customer service, highly organised, adaptable, and thrive in a fast-paced environment, we’d love to hear from you. Your energy, leadership, and commitment to continuous improvement will be key to supporting your team, manager, and stakeholders in achieving great outcomes.

The Role:

As Senior Co-ordinator, you’ll support the Team Leader in managing the day-to-day operations of the team. This includes providing feedback, training, and input into annual appraisals. You’ll help drive performance through coaching, auditing, and overseeing multiple work streams, schedules, and contractor jobs.

You’ll play a pivotal role in managing the scheduling function, ensuring repairs are booked efficiently and in line with Paradigm’s tenant deal and corporate standards. You’ll also help reduce works in progress and ensure the team delivers a responsive and effective service to our customers. Collaboration is key—you’ll work closely with front-line customer services and technicians to promote our values of #drivingimprovement and #workingasone.

This is a fast-paced role that requires resilience, attention to detail, and a strong focus on quality.

You will need to have:

• Proven ability to lead, plan resources, set targets, and monitor performance

• Strong understanding of repairs scheduling and service delivery

• Commitment to excellent customer service

• Ability to identify and improve poor staff performance

• Analytical skills with experience in data reporting

• Advanced verbal and written communication skills

• Excellent organisational skills and ability to manage time effectively under pressure

Why Paradigm?

We’re proud to be a Best Companies 1 STAR accredited organisation, recognised for our high employee engagement. We offer a welcoming, inclusive environment and a fantastic range of benefits (full benefits package can be found below the advert listing on our website).

We support flexible working and welcome applications from all sections of the community. Shortlisting will be conducted in line with the essential and desirable criteria in the person specification.

Further Information:

For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, contact recruitment@paradigmhousing.co.uk.

To apply, please submit your CV and a covering statement outlining how you meet the criteria. This helps us give your application the attention it deserves.

Thank you for your interest in Paradigm Housing Group.

Please note: We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

We are Paradigm Housing Group. 

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.