PPM & Compliance Manager (29978)

Location: Handforth (Cheshire) 

From Aberdeen to Penzance, Pets at Home is the UK’s leading pet care business. And with over 450 locations nationwide, our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. Yes, we’re super passionate about our customers and their pets, but that dedication extends to the incredible people we work with.

Based in our Handforth support offices, the Planned Preventative Maintenance (PPM) and Compliance Manager will play a critical role in ensuring the effective management and execution of a structured maintenance program while maintaining compliance with legal, regulatory, and organizational standards across our Pet Care Centres (PCCs) and Veterinary Practices throughout the British Isles. The role is integral to upholding the highest standards of safety, legal adherence, and operational excellence, creating safe and welcoming environment for colleagues, pets and customers.

Reporting to the Facilities Manager and supported by one direct report, the PPM and Compliance Manager will leverage the company’s CAFM system to manage, track, and report maintenance activities. This includes ensuring alignment with Key Performance Indicators (KPIs), budgets, and compliance requirements. The role also involves conducting contractor and cost reviews to drive efficiency and best value, maintaining a proactive and cost-conscious approach.

Key responsibilities include collaborating with stakeholders to develop and update policies and procedures (Core Stream software), utilizing the internal H&S system (Risk Proof) to ensure compliance with legislative requirements, and delivering training and toolbox talks while fostering clear communication across Pet Care Centres and Veterinary Practices. Building strong relationships with internal teams and external contractors to ensure seamless operations and effective collaboration.

The post holder will have financial accountability for the PPM and Compliance budget, including the preparation of the annual budget, ongoing budget reviews, and attending period financial review meetings. Additionally, the role requires preparing and presenting monthly reports to the Head of Facilities and higher management.

A clinical background is advantageous, as it supports effective communication and collaboration within veterinary and clinical environments. By fulfilling these responsibilities, the PPM and Compliance Manager will enhance operational standards, promote colleague well-being, and contribute to an exceptional customer experience, all while aligning with the Facilities Management (FM) Strategy and company values.

Key Responsibilities

PPM Scheduling and Compliance

• Ensure Planned Preventative Maintenance (PPM) schedules are completed on time, achieving KPI’s and addressing any shortfalls.
• Maintain accurate records and regularly update schedules to reflect changes.
• Conduct audits of PPM services and certifications, ensuring compliance with health & safety, environmental, legal, and quality standards.

Contractor and Performance Management

• Monitor contractor performance to ensure adherence to KPI's and SLA's
• Participate in contractor review meetings and operational discussions.
• Collaborate on developing KPIs and SLAs for contractors and address escalations related to contractor queries or service challenges.

CAFM System Management

• Maintain the Computer-Aided Facilities Management (CAFM) system in real time, updating costs, assets, and compliance data.
• Utilize CAFM data to track remedial works, improve processes, and monitor contractor performance.

Health and Safety

• Ensure contractor compliance with safety standards, including issuing and auditing permits to work.
• Manage asbestos information and review contractor RAMS (Risk Assessments and Method Statements).
• Identify and implement opportunities to improve health and safety practices.
• Utilizing the internal H&S system (Risk Proof) to ensure compliance with legislative requirements.
• Collaborating with stakeholders to develop and update policies and procedures.

Reporting and Strategic Input

• Prepare monthly and quarterly reports on PPM and compliance for facilities review meetings.
• Use data trends to identify areas for improvement and drive performance enhancement.
• Contribute to the annual business plan and budget management, ensuring alignment with financial targets.
• Any other administrative support for the Facilities Management team.

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders.
• Function as the escalation point for helpdesk and contractor-related queries, ensuring timely and effective communication.

Compliance and Documentation

• Ensure all contractors are verified via Safe Contractor and compliant with site safety rules.
• Oversee updates to contractor information for new stores and refits.
• Audit permits and ensure proper documentation for all intrusive and maintenance works.

About You – Essential

• 2 years minimum managing a team
• NEBOSH
• In-depth knowledge of PPM and Compliance
• Ability to manage multiple contractors to deliver effective services.
• Effective leadership and managerial skills across internal direct reports and external stakeholders to deliver effective results.
• Extensive knowledge of relevant H&S legislation
• Experience in a similar role would be beneficial.
• Analytical experience to drill down into large volumes of data
• GDPR Trained
• CAFM experience
• Experience of Large multi-site organisation
• Excellent IT skills, particularly Microsoft Word, Excel & Visio
• Customer services and complaint handling
• Strong negotiating skills

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you