Join a team where your contribution is recognised and valued. We're looking for an analytical individual who wants to develop their skills whilst contributing to the UK's Net Zero journey. You'll be part of a team that's trusted and relied upon across the business, learning to provide insights that help Switch2 realise commercial opportunities and improve client relationships.
What This Role Offers You
Join the Heat Network Operations team where you'll contribute to a critically important business function that sits at the intersection of operational excellence and commercial success. You'll be part of a team whose contribution is recognised and valued across the organisation, learning to resolve technical issues that help Switch2 deliver exceptional service whilst identifying opportunities that support business growth.
You'll manage our exceptions management programme and Optimise portfolio - learning to identify, investigate, and coordinate the resolution of both prepayment credit issues and poorly performing properties. Through this work, you'll contribute to improving relationships with clients and help Switch2 improve the efficiency and reliability of our products and services.
As you develop, you'll share knowledge and expertise across different areas of the business, building mutually beneficial relationships with colleagues and learning to provide analysis that supports key business decisions. This role offers excellent opportunities to grow as a professional whilst making a meaningful impact on carbon reduction projects.
Day-to-Day Responsibilities
Data Analysis & Monitoring
- Learn to monitor prepayment credit performance using exception reports and BI analytics tools • Analyse heat network performance data to identify properties that need attention • Help assess and prioritise issues based on urgency and impact • Develop your understanding of data patterns and what they mean for the business
Coordination & Communication
- Coordinate appointment bookings through Customer Service for property visits • Help create clear briefings for Field Service engineers • Track progress on active cases using our Jira systems • Support monthly reporting that goes to clients and senior management
Learning & Development
- Work closely with experienced team members to develop your technical knowledge and business understanding • Build mutually beneficial relationships across Customer Service, Field Services, and Client Account Management teams • Learn about debt management, energy efficiency, and regulatory compliance • Contribute to identifying patterns that may suggest new service opportunities or improvements • Participate in carbon reduction projects that make heat networks more sustainable and support the UK's Net Zero journey • Share insights and learnings with the team to help everyone improve
What We're Looking For
You're Naturally Curious About Business
You like understanding how things work and can see connections between day-to-day problems and bigger business opportunities.
You Build Trust Through Reliability
When you say you'll do something, people can count on you. You're developing the kind of expertise that colleagues will value and seek out.
You Share What You Learn
When you discover something useful or solve a problem, you naturally want to help others benefit from that knowledge.
You Work Well with Others
You enjoy collaborating with colleagues across different teams and understand that strong relationships make everything work better for everyone.
Skills We'd Like You to Have
- Analytical thinking: Comfortable working with data, spreadsheets, and identifying trends that could inform business decisions • Commercial awareness: Interest in understanding how operational work connects to business success and client satisfaction • Communication skills: Good written and verbal communication with people at all levels, with potential to become a trusted source of insights • Relationship building: Natural ability to work collaboratively and build connections across different teams • Organisation & coordination: Ability to manage multiple tasks, coordinate between departments, and meet deadlines • Learning mindset: Eager to develop expertise that will be valued across the business • Problem-solving: Practical approach to resolving issues whilst looking for patterns that prevent future problems
Education & Experience
Essential
- GCSEs including English and Maths (or equivalent) • Strong numeracy and comfortable working with data/spreadsheets • Good communication skills • Interest in energy, sustainability, or environmental issues
Desirable
- A-Levels, university degree, or relevant vocational qualifications • Any experience with data analysis or reporting • Internship, apprenticeship, or part-time work experience • Knowledge of energy sector or environmental sustainability • Experience using project management or tracking systems
Switch2 Energy is an equal opportunities employer.