Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
SUMMARY OF DUTIES
Reporting to the Director of Licensing & By-Law Services, the Manager of Rental Compliance provides strategic leadership, through management to a multi-functional workforce engaged in delivery of services to the public. Recommends policies and long-range strategies in the delivery of services to meet mandated goals and objectives.
The Manager of Rental Compliance is responsible for the delivery of daily services and reporting to Committee on the following areas as it relates to housing and rental units/properties. This may include:
Accountable for establishing and achieving sectional goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best practices” approach in developing and delivering quality services in a timely and cost-effective manner. The Manager will ensure that policies, bylaws and programs are effectively administered and delivered in line with all pertinent provincial and federal legislation.
Evaluates and reports on the section’s service, financial, administrative and staff performance against internal and external benchmarks. Assists in the design of strategies and is responsible for the implementations of strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.
RESPONSIBILITIES
You will assume accountability and responsibility for administration of the Hamilton Apartment Rental Program and by-law enforcement at rental properties and meet the growing needs of the residents and businesses of the City of Hamilton.
The Manager is accountable to the Director of Licensing and By-Law Services for ensuring that) by-laws that impact housing and rental properties are complied with in accordance with City and Provincial guidelines with minimal disruption to the public and in the most effective and efficient manner consistent with the City of Hamilton’s Mission and Vision.
GENERAL DUTIES (INCLUDING BUT NOT LIMITED TO)
Uses highly developed analytical skills, sound business skills and long-term strategies in addition to direct operations daily.
Demonstrates excellent writing skills and have experience in writing and implementation of Bylaws, Policies and Projects. Provide direction, leadership and coordination of teamwork. Motivate and encourage staff to achieve high levels of performance and productivity. Foster a work enforcement that supports customer service, innovation, and high-quality service.
Works closely with internal and external stakeholders, with a focus on collaboration and relationship building.
Leads the section, providing coaching and advice to subordinate supervisors and staff to optimize performance.
Provides guidance and advice, reviews laid charges, investigates complicated complaints, issues charges, swears out information and lays charges as required.
Provides written and verbal reports of findings, actions and recommendations to Councillor’s offices, council and its committees, general public, senior management and external agencies.
Ensures that proper records and reports are maintained in respect of all complaints, investigations and subsequent related actions.
Prepares work schedules, assigns duties to staff establishes priorities, conducts staff hiring, monitors and evaluates staff performance, disciplines and trains staff as well as assists in developing staff to their full potential.
Manages the general administration of the work area under his/her jurisdiction by developing and recommending new policies and procedures and monitoring existing ones to maximize utilization of section resources.
Researches, develops, engages shareholders and community, recommends, writes reports and implements policies and procedures and by-law amendments and development with respect to enforcement activities.
Administration of the Property Standards, Noise, Yard Maintenance, Snow and Ice, Zoning, Safe Apartment Buildings and Renovation Licence and Relocation By-laws at rental properties through continuous improvement by monitoring against internal and external benchmarks
Ensures compliance with Provincial Statutes and Municipal By-laws.
Identifies and recommends sectional training needs and deficiencies.
Prepares and gives evidence at court and at the Property Standards Committee, as required.
Co-ordinates and monitors multi-departmental investigations.
Participates in the development of annual operating and capital budgets. Monitors operating and capital expenditures and provides variance reports.
Responds to various Corporate, Community, Provincial or Federal proposals for service initiatives, changes or enhancements.
Provides professional consultation, reporting writing and presentations, to Council and its Committees.
Manages the Rental Compliance Team in the work area under his/her jurisdiction by developing and recommending new policies and procedures and monitoring existing ones to maximize utilization of section resources.
Ensures that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Provide backup coverage for the Director of Licensing and By-Law Services, as required.
Performs other duties as assigned by the Director, which are directly related to the normal functions of the job as defined.
QUALIFICATIONS
THIS POSITION REQUIRES A VALID CLASS "G" DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.
NOTE 1:
As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Reference Check or Vulnerable Sector Screening, at their own expense, prior to beginning work in this position.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.