Director of Compliance

The Director, Compliance is responsible for implementation and operation of compliance related systems and programs to ensure compliance with established Federal, Provincial and Municipal requirements and the timely notification to Senior Management of any significant violations and corrective recommendations. The candidate is specifically expected to know and understand all Federal and Provincial gaming laws, FINTRAC/AML, regulations and directives to ensure that all applicable departments maintain compliance. This individual regularly interacts with senior and mid-level management, stakeholders and regulators to discuss relevant and important compliance related matters and where necessary, make improvements to existing processes to strengthen controls.

• Provide direction and support to the operation teams on site to ensure adherence to all federal, provincial laws and gaming MOPs, SOPs and P&Ps, FINTRAC and AML.
• Assures applicable operating department transactions and functions are conducted properly and in adherence with approved system of internal controls, as it relates to FINTRAC/AML.
• Coordinates departmental request for procedural changes in operation.
• Prepare reports for and participate in all required meetings with HRO/HRI/AGCO/OLG/Ontario Racing, internal and external audit(s).
• Oversee and track deliverables for compliance with HRI, AGCO, OLG Gaming and FINTRAC/AML.
• Complete assigned compliance audits and facilitate meetings to discuss audit findings.
• Liaise with regulators and Subject Matter Experts (SMEs) on regulatory matters / audits and/or advise Business Services in their interaction with regulators.

• Ensure the on-site Compliance team is adhering to all FINTRAC and AML regulations and review the STRs prior to filing, for accuracy and completeness.
• Analyze account activity for the purpose of identifying and reporting suspicious activity. And review customer accounts for potentially reportable suspicious activity following receipt of subpoena and ensure responses are completed and delivered within prescribed deadlines.
• Perform investigations to identify suspicious activity using information provided by multiple sources.
• Create STRs as necessary and document analysis of all accounts reviewed including those cases which do not result in a STR filing.
• Analyze various reports and data such as wire logs and currency reports for suspicious activity, transaction patterns, high-risk countries, etc. and perform appropriate investigations.
• Perform customer due diligence reviews and risk rating of customer accounts when necessary.
• Document all reviews and investigations by preparing thorough and detailed notes and/or summary that reflects a professional tone and factual statements.
• Perform reviews and testing of various procedures, current systems, interfaces, and responsibilities to ensure accuracy and compliance with all required regulations.
• Identify and recommend processes, policy and procedure changes and/or enhancements to help prevent and mitigate risk.
• Coordinate the ongoing knowledge testing of the operational teams. Produce, at a minimum, quarterly knowledge tests and evaluate and analyze the results.
• Assist all casino operation with compliance related issues.
• Coordinate and lead preparation for regulatory audits, AML risk assessments, and FINTRAC/OLG audits.
• Assists in assessing and communicating AML issues and/or concerns to casino operations management.
• Lead the on-site AML Committee to ensure site awareness and superior knowledge of all FINTRAC and AML requirements.
• Reporting as required; daily, monthly, quarterly and annual to ensure compliance with regulatory requirements and develop and monitor controls and procedures to ensure such compliance.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities, playing a critical role in the achievement of organizational goals.

• Assist and collaborate in performing a wide variety of relevant projects.
• Mentor and lead the on-site Compliance team.
• Liaison with HRI Compliance.

• Other duties as assigned.
• Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Minimum 10 years in senior compliance leadership roles, preferably in the casino gaming industry.

This knowledge and these abilities are typically acquired via Bachelor’s degree in Accounting, Business, Law or equivalent and previous experience with auditing, and regulatory requirements required. Prior experience in hospitality or gaming preferred. (Related education and experience may be interchangeable on a year for year basis)

Superior knowledge of FINTRAC and AML requirements.

Superior knowledge of the Gaming Control Act, 1992; AGCO Registrar’s Standards for Gaming; Liquor Licence Act.

Knowledge of Sportsbook and iGaming an asset.

Accounting and auditing principles/standards, and familiarity with various computer systems and applications.

Must be able to obtain and maintain all appropriate licenses / certifications per Federal, Provincial, and Gaming regulations.

Investigative procedures.

Must successfully pass background check.

Be flexible to work varying shifts and time schedules.

SKILLS

Proficient in MS Office computer applications.

Excellent interpersonal, oral and written communication skills with all levels of the organization.

Ability to sustain high level of confidentiality, integrity, and professionalism.

Must posses ability to write clearly and concisely and effectively present information to all levels of management in written and verbal form.

Review and comprehend all necessary documentation.

Complete standard company forms and reports.

Manage multiple tasks concurrently in a changing environment.

Self-motivated, self-directed and exhibit strong attention to detail.

Must have capacity to exercise sound judgement, reasoning, and logic in making necessary decisions including recommendations to management for continuous improvement.

Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.

PHYSICAL DEMANDS

Must be able to move about the facilities as part of duties.

Ability to stand and sit for extended periods of time.

Ability to walk distances.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. 

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications require of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.