Reports To
Compliance Team Manager
Location
Thorpe Park, Leeds 15
Benefits
- 25 days holiday with the option to buy or sell up to 5 days holiday per year
- Birthday off
- Monthly bonus scheme
- Cash healthcare plan
- Auto enrolment pension scheme
- Learning & Development programme
- Life assurance
- Flexible working options
- Volunteering days
- Gym discounts
Hours of Work
37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)
The Role
Overview
To support the compliance team in ensuring that the business complies with its obligations in relation to regulatory bodies and applicable legislation. To conduct detailed quality assurance checks to ensure that the Pure standard is maintained and to provide support to the operational teams.
Key Outputs
- Conduct monthly quality assurance reviews on both newly completed Lifetime Mortgage files and long-standing accounts, with defined targets and objectives
- Identify any areas of risk and provide feedback to team managers for individuals
- Call monitoring
- Ensure that all QA records are appropriately maintained and accurate. Providing timely MI to the Compliance team manager for upwards reporting
- Assist with business wide queries via Microsoft teams, in person and Compliance inbox
- Support and maintain a great working relationship with the wider business
- Adhere to TCF principles and contribute to the Vulnerable Customer policy
- Review and approve electronic identification requests
- Improve and develop quality assurance processes
- Undertake additional audit activities as required by the Compliance team manager
This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary. Training and development opportunities are available once established within the role.
The Person
Overview
A friendly and approachable individual who is organised and has the ability to embrace change. Using this to develop regulatory processes and procedures. A superb communicator who values customer service and is able to interact and support all levels of the organisation. Has a keen eye for detail and is able to apply this to handling high volumes of file checking whilst retaining a high level of accuracy.
Skills & Experience
Mandatory
- 1 or more years of experience in the Financial Services Sector
- An excellent communicator with exceptional customer service manner
- Excellent administrative skills
- IT Literate
- Excellent attention to detail
Desirable
- An understanding of the FCA and financial regulation
- Experience in the mortgage lending field and in particular the Lifetime Mortgage subsector
- Experience in a QA or file checking role
- Experience handling complex case queries
Qualifications
Mandatory
- Educated to A Level standard or equivalent
Desirable
- Financial Services Qualifications