Compliance Officer (Call Monitoring)

We are seeking an additional experienced Compliance Officer to join our team of industry specialists, based in the very heart of Bournemouth. As our Compliance officer you will join us on a full-time, permanent basis, working 35 hours per week (work pattern to be agreed).

What’s in it for you?:

• Competitive Salary
• Private Medical Insurance
• Discounted town centre parking
• Salary Sacrifice pension scheme
• Up to 28 days holiday, plus Bank Holidays and your birthday day off

Your exciting new opportunity involves:

Role Purpose:

The main focus of the role is to ensure customers are treated fairly and internal processes are being followed.

Call Monitoring/Compliance

• Conduct quality call monitoring in line with Call Monitoring Standards
• Ensure product, process and market knowledge is accurate and up to date
• Keep clear audit trails

Monitor Compliance Call Backs

• Complete Ad-Hoc investigations

Complaints

• Dealing with Customer Complaints in line with company processes and regulatory requirements.

Performance Management

• Demonstrate adherence to Regulatory requirements, company processes & guidelines and best practice and promote this across the business
• Conduct face to face feedback, to promote a standard of excellence in call handling

Your key skills and Experience

• Knowledge of Private Medical Insurance or other insurance products
• Experience in carrying out quality reviews on sales advisors in an FCA regulated organisation.
• An understanding of operational risks and controls
• Highly effective written and verbal communication skills.
• Competent Microsoft Office skills
• Efficient organisational and time management skills
• Ability to maintain confidentiality of employee and company information
• Ability to technically and critically review internal and external communications to eliminate risk.

About Us

We are a regulated, health insurance broker with a team of UK-based healthcare experts who strive to find the best health insurance for our customers. We pride ourselves on being an advised based brokerage, meaning we truly can give the customer the best advice available to ensure quality service and peace of mind.

We have achieved a Feefo Platinum Trusted Service Award, and we are really proud of what we do, consistently striving to deliver our core purpose through our values of being Passionate, Trusted and Clear.

If you want to join us in making a difference, apply now!

Better Health Insurance Advice is committed to encouraging equality, diversity and inclusion among our workforce, where individual differences and the contributions of all staff are recognised, respected and valued.

You must be authorised to work in the UK. No agencies please.