WEEE & Batteries Compliance Customer Support

Do you believe in a better, fairer, sustainable world for all?

A fantastic opportunity has arisen to join our circle. We are looking for an outgoing, intelligent, methodical and enthusiastic person to work as a Compliance Customer Support in our WEEE (Waste Electrical and Electronic Equipment) & Batteries team in a dynamic, evolving company, who are driven to make a real impact on humanity and the planet.

Beyondly in a nutshell

At the heart of Beyondly (formerly Comply Direct) is our planet. We deliver better solutions for a brighter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact.

As a B Corp certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.

By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.

The role

To be the face of the WEEE & Batteries compliance team, delivering a high level of customer service to existing customers and ensuring a positive retention record. To understand the needs and requirements of compliance customers to ensure compliance legislative obligations are met.

You can read more information about the WEEE & Batteries compliance regulations by following the below links:

• Waste Electrical and Electronic Equipment (WEEE) Compliance: https://www.gov.uk/guidance/regulations-waste-electrical-and-electronic-equipment
• Batteries Compliance: https://www.gov.uk/guidance/regulations-batteries-and-waste-batteries

The responsibilities (there are more!)

• Be the named account manager for allocated WEEE & Batteries accounts, providing technical and data support as required in line with their individual business needs.
• Verification of customer data submissions to the regulator, collaborating with the wider WEEE & Batteries team to ensure accurate and timely submissions.
• Understand and interpret compliance legislation in the context of customer business activities (full training on the regulations will be given).
• Conduct customer meetings and audits (at the customer site and/or desktop), providing assistance with recommendations from regulator audits.
• Administrative support including updating of customer details, data resubmissions, customer base communications and other quality checks.
• Proactive input into improving the WEEE & Batteries service delivery including customer experience, efficiencies and developing new customer resources.

The perks

Beyondly attributes its ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over the last 5 years as a result of its approach to this. As well as the opportunity to be part of a unique reward structure, some of the benefits you will receive when joining the team include;

• Salary £24,255 plus performance related bonus in line with the existing reward framework.
• Support and opportunities for personal development.
• 25 days holiday plus bank holidays and your birthday off, flexible and hybrid working, 5% pension contribution, private medical insurance (including dental and optical cover), sabbaticals, access to employee benefits platform ‘Perkbox’ and membership to the all-encompassing employee health and well-being programme.
• Other benefits include regular team building events, volunteering opportunities and many more. Discover more about the host of benefits Beyondly employees receive here: https://www.beyond.ly/about/working-with-us/

The person

You will be comfortable and confident in building a rapport with customers, communicating over the phone, via email and through in-person and virtual meetings to provide support with their WEEE & Batteries compliance obligations. You will have an appetite for learning, being able to absorb new information quickly and effectively, interpret guidance and apply this to different scenarios. The successful candidate will have a strong ability to prioritise, multi-task and manage time effectively. You will be proficient with Microsoft Office, with a specific focus on Excel, and have a logical and methodical approach with an eye for detail. The role is fast paced and varied, so you should be prepared to think on your feet, and able to prioritise and manage your workload effectively.

To thrive in this role, you will be passionate about excellent customer service and excited to work for a business for good. You must have a strong work ethic, with excellent organisational and administrative skills and be driven to meet internal and external deadlines. You will have a ‘muck in’ approach to teamwork, be flexible and highly resilient to change, and will be committed to growing with the business.

A UK driving licence will be required to carry out on-site customer visits and audits. We require all members of staff to work from the office every day for their first 3 months, and 3 days a week following this, therefore living within commuting distance to Skipton should be considered when applying.

If you have previous experience working in a customer facing role then even better. A wicked sense of humour is a bonus too!

Please email your CV and covering letter to HR@beyond.ly or call 01756 706570 for further information. A more detailed job description will be provided at interview.

Beyondly are committed to creating a diverse and inclusive workplace; a place where we can all be ourselves. We positively encourage applications from candidates from all backgrounds, as well as feedback from current or future employees about how we can be more accommodating to your requirements.

If your experience looks a little different from what we’ve highlighted on our job advert and you think you can bring value to the role, get in touch – we’d love to learn more about you!