Training and Compliance Supervisor

This is a great opportunity to join an Arizona Top Workplace winner, non-profit organization, that truly cares about people and offers great professional development and internal job growth!  Do you want to know you're making a difference in people's lives? It's an exciting time to join our team as we open new clinics and continue expanding to other areas of the state! 

This might be a great opportunity for you if:

• ... you have experience with training related to the Division of Developmental Disabilities (DDD); 
• ... you have experience with AND you're passionate about supervising and supporting a team;
• .... you're a critical thinker and possess strong problem-solving skills;
• ... you thrive when multitasking and working independently;
• ... you're passionate about teaching and public speaking;
• ... you possess excellent verbal and written communication skills;
• and you enjoy collaborating with others and work well with a team!

The primary role of the Training and Compliance Supervisor (TCS) is to supervise and monitor all employee onboarding and compliance functions and to maintain an industry-leading training program. The TCS will supervise and collaborate with their team members to ensure compliance standards, best practice guidelines and customer service metrics are met. The core functions of this job include supervising staff, developing new training curriculum and feedback tools, understanding DDD funding source training and compliance requirements; designing, documenting, and enforcing policies and procedures; and ensuring compliance and best practices are met within their department.  
 

Schedule: This is a full-time role, and the anticipated work schedule is Monday-Friday 9am-5pm. You should also be flexible for occasional evenings or weekends if needed to provide backup support for assigned staff.

Location: This role is HYBRID - 80% remote and 20% in-office(s). 

Pay: The starting pay range for this role is $28-$36/hour DOE. 
 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Develop, monitor and support and assigned staff

• Supervise, monitor and mentor the members of the Training and Compliance Unit 

• Provide initial and ongoing training for assigned employees 

• Oversee the work of all assigned employees to ensure performance standards are met 

• Ensure that all procedures are kept current and documented in a way that can be easily understood and implemented by others 

• Frequently observe the work of assigned staff and meet with them regularly to provide performance feedback and monitor progress towards goals 

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions should the need arise 

• Provide backup support for all assigned staff 

  Process Improvement 

• Regularly audit the work of assigned staff to ensure it is accurate and timely

• Identify ways to streamline processes and ensure seamless audits 

• Identify areas for improvement and make suggestions for how to make those improvements 

• Revise current processes and policies, and draft new ones as needed 

  Communication 

• Communicate with both internal and external stakeholders to provide high quality customer service and resolve challenges efficiently and effectively 

• Collaborate with all levels of employees and management 

• Work with Administrative, Operations, and Clinical teams to develop, implement and improve systems related to an effective training and compliance program 

  Training 

• Create yearly training calendar; maintain event registration platform 

• Promote trainings, both internally and externally 

• Monitor the training roster and certificate delivery processes  

• Provide back-up training support for all AZA training classes 

• Establish and maintain vendor training contacts statewide 

• Stay apprised of funding source compliance and training requirements and changes 

• Evaluate customer feedback and take appropriate actions

Experience & Qualifications:

• G.E.D. or HS Diploma required; Associate’s degree or equivalent professional experience preferred 
• At least 1 year of training experience as it pertains to the Division of Developmental Disabilities requirements (including areas such as: CPR/First Aid, Article 9, Prevention & Support, and Direct Care Worker Training, etc.)
• At least 2 years of successful Supervisory experience 
• At least 2 years of related experience in a complex administrative support role 
• Excellent computer and technical skills (must be highly proficient in Excel; must be able to work in multiple databases and systems related to the role)  
• Must have your own reliable transportation and be able to travel regularly to AZA United's office and clinic locations throughout Maricopa County 
• Must be able to obtain an AZ Fingerprint Clearance Card, provide proof of car insurance/registration and meet other hiring requirements

Perks Include: 

We provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition to a job that offers some flexibility and work/life balance, you will receive these benefits: 

• A competitive salary with guaranteed pay increases every 6 months
• An excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insurance
• A 401K plan with up to 4% match after one year of service
• Generous paid sick time and PTO, and 12 Paid Holidays
• Student Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• Paid Maternity/Paternity Leave

Join our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible!  For more information about AZA United please visit our website at www.AZAunited.org or view our profile on Glassdoor.  We look forward to meeting you soon!

Autism knows no race, religion, gender, or identity.  We need and value diversity and inclusion in our workforce in order to fully support our families.  AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.