Training and Compliance Manager - The ARCHES Project

Mid-Willamette Valley Community Action Agency is looking for an Training and Compliance Manager. The person in this position plays an integral role in ending homelessness within Marion and Polk Counties as they oversee the CRP and HYS Shelter programs' training, data collection and analysis, reporting, and grant compliance. This position is responsible for the implementation of department policies including relevant staff training.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Business, Organizational Management/Leadership, Data Science/Analytics or a related field.
• Two years of leadership experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to
• Candidate must pass Oregon Department of Human Services criminal background check.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass pre-employment and random drug screenings.
• Candidate must pass comprehensive ODHS background check.

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience with homeless service delivery and/or shelter operations is required.
• Demonstrated advanced proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Ability to analyze, visualize, and present large data sets from various reporting platforms.
• Effective interpersonal communication skills, in both written and oral form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
• Ability to read, analyze, and interpret technical manuals, financial reports, and legal documents. Ability to write and present technical documents.

***ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Monitors staff training and education records to ensure the program requirements for training are completed each year and provides documentation for staff files.
• Reviews training requests and assists staff in registering for conferences, or other outside training opportunities.
• Offers recommendations to the Program Director regarding policies and/or required trainings necessary to improve program performances and develops initiatives as needed.
• Collaborates with HR to develop and provide Agency on-site and virtual training for supervisors and line staff as requested.
• Compiles and submits reports to agency board, grant funders, and others per program and grant requirements.
• Creates and implements a monitoring system that tracks the completion of all required reports.
• Informs directors of concerns, trends or gaps identified through data analysis.
• Annually coordinates policy and procedure updates and distribution.
• Provides data to Program Director for reporting to the Board of Directors and to be utilized in grant applications.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust
• Regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling officeequipment and distribution of supplies.
• Occasional driving in all weather conditions to Agency and Community sites in Polk, Marion, and Yamhill counties.
• Regularly faces situations that fall outside of clear policy guidelines, manuals, and existing training.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Regularly works indoor and outdoor in cold weather, heat and other extreme climate events.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Frequent interruptions and demands; frequent noise.
• Occasional remote work if approved by supervisor.
• Ability to work outside of normal business hours, including nights, weekends, and holidays.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.