QMS & Compliance Manager

We are seeking a highly skilled and experienced QMS & Compliance Manager to join our IT Service Management (ITSM) function. The successful candidate will be responsible for ensuring that our Quality Management System (QMS) is effectively implemented and maintained, and that all processes and procedures are compliant with relevant regulations and standards. They will also support our ISO/Risk governance teams, in particular ISO9001 (Quality Management Systems) & ISO22301(Business Continuity Systems) supporting the ITSM function in creating, governing, and maintaining plans.

• Develop and maintain a comprehensive Quality Management System (QMS) inline with industry best practice and relevant regulations.
• Support the ITSM Function in developing ISO9001/22301 models and documentation. Work closely with the OneAdvanced regulatory team to support compliance and certification.
• Conduct regular audits and assessments to ensure compliance with quality standards, ISO standards and relevant regulations.
• Identify areas for improvement within the QMS and ISO models and implement corrective actions as necessary.
• Work closely with cross-functional teams to ensure that quality objectives are met and maintained.
• Provide guidance and support to colleagues on quality, compliance and ISO matters.
• Keep abreast of changes in regulations and standards related to quality management, compliance, and ISO standards, and ensure that the ITSM Function remains compliant.
• Collaborate with external auditors and regulatory bodies as required.
• Prepare and maintain documentation related to quality management, compliance, and ISO activities.

• • Proven experience in a similar role, preferably within the ITSM industry.
  • Strong knowledge of quality management systems and compliance standards (ISO9001/2203. ITIL).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certification in quality management or compliance (CQM,CQA) would be an advantage.
  • Process Improvement qualification (Six Sigma) would be helpful.

   

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Advanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at Advanced please click here