Lead, Insurance Compliance

Lead, Insurance Compliance (Hybrid)

Hub Financial - Woodbridge, ON

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role
The Lead, Insurance Compliance is responsible for overseeing HUB’s Market Conduct and Advisor Compliance program, ensuring all advisors and agencies operate in full alignment with legal, regulatory, and company standards. This individual provides leadership to the compliance team, develops and enforces policies and procedures, and drives a culture of compliance throughout the organization.
 

What You’ll Do

• Provide leadership of the Market Conduct and Advisor Compliance team and its policies and procedures.

• Advisor Compliance Adoption: Ensure contracted advisors are aware of their legal and regulatory requirements through participation in educational programs, compliance questionnaires, and testing.  Enhance the competencies and adoption of compliance requirements in the mind-set of contracted advisors.  Identify training needs and resources through evaluation of existing compliance tools.  Translate requirements into learning materials through the design and delivery of exceptional training videos, tools and guidance that will help groom the successful HUB advisor.

• MGA Oversight Program:  Supervision of advisor suitability and monitoring requirements for MGA contracted advisors. Assist with the analysis of data and documentation pertaining to the suitability and oversight of Advisors under contract with the MGA.  Documentation and analysis pertaining to broker monitoring processes and sales trending for insurance and investment activities.  Prepare reports of observations along with recommendations and escalate any actions required based on facts gathered from Insurance Councils, Insurers or other information obtained by HUB pertaining to continued suitability. 

• Agency/Advisor Audit: Participate in HUB advisor and Agency audits to ensure compliance with industry responsibilities and appropriate record keeping in client files.  Provide support to Advisors and assist with remediation as needed. 

• Complaint Management: Manage complaints in accordance with the company complaint policy and procedures.  Liaise with complainants in a sensitive and constructive manner to minimize further issues.  Present a summary of complaints received and resolution steps to manager and, where necessary, E&O and legal.  Engage with Insurer and internal colleagues to gather information required to fully investigate and facilitate resolution of the matters involved. 

• Privacy Incident Management: Manage and track privacy incidents and assist with analysis and resolution in accordance with company privacy program.

• Supervision and management of the advisors requiring MGA supervision and oversight.

• Assist in the compliance guidance and training for HUB Financial contracted advisors.

• Project Management: Participate in projects pertaining to risk management and compliance programs as required.

What You’ll Need for Success

• 3-5 years in the insurance/financial services industry

• 2 years in a regulatory compliance role strongly preferred

• Excellent working knowledge of Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)

• Strong analytical and organizational skills with attention to detail

• Exceptional communication abilities (Both Written and Oral)

• Strong commitment to maintaining confidentiality

• College diploma or equivalent preferred

• Experienced with life insurance sales and administration in an Insurer or MGA environment.

• Experience with WealthServ or other industry back-office systems is an asset

• Bilingual in French and English is an asset

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.

• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.

• Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.

• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.

• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International  

About HUB International

Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.

 

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

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Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

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