Credit Risk Administrator

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

📍 Location: Nelson, BB9 5SR
💰 Salary: Up to £25,000 per annum 
🕒 Hours: Monday to Friday 08:30/09:00 – 17:00/17:30 (37.5 hours)

Work for Daisy as a Credit Risk Administrator you will be part of a very successful and motivated team. Your key objectives will be to deliver against cash collection, aged debt reduction and improve external debt collection; whilst maintaining high customer service standards.

Why Choose Us?
✅ Monday to Friday schedule – No weekend shifts.
✅ A fun, energetic team environment with full training and ongoing support.
✅ Clear career progression opportunities within Daisy.
✅ Make a real impact by helping small businesses grow with our tailored solutions.

What You'll Be Doing:

As a Credit Risk Administrator, you’ll be:

• Maintaining and improving Bad Debt KPI performance.
• Maintaining and compiling KPI and Batch performance analysis.
• Maximising Cash Collections through resolution of customer account queries - through calls in to Daisy and via 3rd Party feedback.
• External debt relationship management.
• Ensuring all files are sent accurately to external debt agencies.
• Ensuring all files sent to external agencies are also reviewed for appropriateness.
• Handling and progressing appropriate escalated legal action in co-operation with external Legal Partners.
• Ensuring constant progression of all accounts through the ‘Post Cease’ legal escalation cycle.
• Ensuring all liquidation and administration details are processed, and credits raised as appropriate.
• Establishing communication with internal and external colleagues.
• Liaising with internal sales staff to obtain missing credit information and answer queries.
• As a confident systems user you will pull Credit Reference Agency reports.
• Your eye for detail will support you in performing Anti Money Laundering and Customer checks.
• Participate in Team Meetings.
• Promote excellent Customer Service at all times.
• Ability to handle multiple tasks and prioritise workload in a target driven environment.
• At all times demonstrate confidentiality, conscientiousness and trustworthiness.

Qualifications

What We’re Looking For

✔ Excellent written, verbal and numerical skills.

✔ Working knowledge of Microsoft Excel.

✔ Pro-active attitude to account management.

✔ Excellent follow-up skills and a positive attitude at all times.

✔ Must be able to work on own initiative and also part of a team, in a dynamic and fast paced environment.

✔ A high energy level with creative problem-solving abilities.

Additional Information

What Are the Benefits of Working at Daisy?

Our ethos is simple: the more you put in, the more you get out.

Here’s what we offer:
🌴 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
🎉 An extra day off on your birthday or if you're getting married
💰 £500 referral bonus – bring great people, get rewarded!
📈 Professional development – training and support to help you grow
👓 Eye care vouchers and discounted Medicash membership for healthcare savings
📱 Sim deals for you and your family/friends
🛍 Exclusive discounts and savings at over 1,200 retailers

Ready to Take Your Finance Career to the Next Level?

If you're driven by analytical problem-solving, motivated to support strong credit decision-making, and want to contribute to a trusted, growing team at Daisy, we’d love to hear from you.

📌 Apply today and help us shape a smarter, safer financial future. 📌

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