Compliance Monitor

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**MUST BE ABLE TO COMMUTE TO HORWICH, BOLTON AS THIS IS AN OFFICE BASED ROLE**

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Are you ready to take your career to the next level with a thriving company experiencing continuous growth? We're seeking a Compliance Monitor to join our team.

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This is an office-based role, and you must be able to commute to be considered. Please only apply if you have a full UK working visa.

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Salary & Benefits that Match Your Ambition:

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• Salary: Enjoy a starting salary of £25,875 per annum, rising to £27,300 per annum on completion of probation, and successful completion of CeMAP​
• Generous perks: From rising holiday entitlement to private healthcare with Vitality Health, we've got you covered. Plus, enjoy perks like your birthday off, 'Freebie Fridays' and much much more!

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A day in the life:

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As a Compliance Monitor, you will be responsible for listening to and auditing a variety of internal sales activities and applying a framework of objective criteria to make appropriate assessments.

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You will also be responsible for identifying any risks within the business and working within a regulatory framework. The ideal candidate will have some experience in call monitoring, with experience in the finance/secured lending industry preferable.

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Duties may include the execution of requests associated with UK Data Protection Legislation (such as Data Protection Act 2018, UK GDPR) including the collation and supply of data for subject access requests and the deletion / anonymisation of data in response to data deletion requests. You’ll be an enthusiastic and driven individual, with high attention to detail and great people skills.

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About Fluent Money:

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At Fluent Money, we're more than just a financial services company—we're industry leaders committed to integrity, professionalism, and unparalleled customer satisfaction. Not only are we the biggest Second Charge Mortgage Broker in the UK, we also specialise in First Charge Mortgages, Equity Release, Insurance and Bridging Loans. As part of the Mortgage Advice Bureau (MAB) family since 2022, we're dedicated to excellence in everything we do.

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Join us and become part of a culture that values teamwork, innovation, and job satisfaction, where we empower our employees to take ownership of their work and provide them with the necessary tools and resources to excel in their roles.

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Our forward-thinking approach and cutting-edge technology enable us to offer seamless and personalised financial solutions, setting new standards for excellence in our industry

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https://www.fluentmoney.co.uk/

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Role requirements

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Essential

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• Minimum 6 GCSE's grade C or above
• Previous experience in secured finance
• Experience of contributing to a TCF culture
• Sound knowledge of TCF principles 
• Knowledge of FCA principle-based regulation and its application
• Experience of delivering feedback and training
• ​Competent Word and Excel skill
  
  

Desirable

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• Experience of other financial products such as mortgages and unsecured loans
• Excellent IT skills
• Experience in a busy environment
• Experience of working successfully in a team
• CeMap qualified
• Previous call monitoring experience

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All the perks!

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• Rising holiday entitlement up to a maximum of 30 days (excluding bank holidays)
• Your birthday off work
• Holiday buy & sell scheme
• Private Healthcare with Vitality Health
• Death in service cover
• 12 flexible WFH days per year
• Fee-free Fluent products for your friends and family
• Regular social and charity events
• Onsite food provision and restaurant facilities
• Free tea, coffee & fresh fruit daily
• ‘Freebie Fridays’ on the first Friday of every month
• Cycle to work scheme
• Access to stimulating training & development
• In-house leadership academy for future leaders
• Great location close to transport links
• Free parking onsite