Compliance Manager

Location: South Africa

About ICG Medical:

ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers.

Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical, Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.

Job Summary:

The Compliance Manager is responsible for overseeing the overall performance of the compliance division, specifically in relation to candidate compliance. This includes ensuring that all candidates adhere to the relevant rules, regulations, and any additional contractual obligations to meet the needs of our clients. In instances where issues arise, the Compliance Manager escalates these matters to the Head of Compliance as required.

The Compliance Manager plays a central role in the success of the business by assisting the Head of Compliance in the management and operation of the group’s compliance division. This includes supporting the development and implementation of compliance policies and procedures, monitoring compliance activities, and ensuring that all compliance objectives are met. The Compliance Manager’s role is integral in maintaining the high standards of compliance that our business and clients expect.

Additionally, they are responsible for stepping in and assuming the responsibilities of the Head of Compliance during their absence. This involves taking charge of the compliance division, making critical decisions, and ensuring continuity in compliance oversight and management. By doing so, they ensure that the compliance division continues to always operate smoothly and effectively.

Responsibilities:

Oversee Compliance Division Performance

• Monitor and manage overall performance related to candidate compliance.
• Ensure adherence to regulatory requirements and company policies.

Issue Escalation

• Identify and escalate compliance issues to the Head of Compliance as required
• Provide timely and accurate reporting of compliance matters.

Policy and Procedure Development

• Assist the Head of Compliance with developing and implementing compliance policies and procedures
• Assist with updating policies to reflect regulatory changes and industry best practices.

Candidate Compliance Management

• Ensure candidates comply with all relevant rules, regulations, and contractual obligations
• Conduct compliance checks and audits on candidates.

Support Head of Compliance in Management

• Collaborate with the Head of Compliance on managing the compliance division
• Provide input on compliance strategy and initiatives.

Regulatory Liaison

• Maintain relationships with regulatory authorities
• Ensure timely and accurate submission of regulatory reports and documentation.

Training and Development

• Assist with organising and delivering compliance training programs for staff
• Ensure ongoing professional development in compliance matters.

Internal Audits and Risk Assessments

• Assist with conducting internal audits and risk assessments to identify compliance gaps
• Assist with implementation of corrective actions and improvements.

Technology Implementation

• Assist Head of Compliance with the implementation of compliance-related technology solutions.

Client Compliance Support

• Address compliance-related inquiries and issues from clients.

Act as Head of Compliance in their Absence

• Assume the responsibilities of the HUKC during their absence
• Ensure continuity in compliance oversight and management.

Brand specific duties

• Communication with Brand sales management
• Ensure Team Leader reports regarding departmental activities are presented within agreed schedules
• Ensure that Team Leaders escalate issues in good time
  

Requirements:

Minimum 4 years’ experience within the healthcare recruitment market, specifically within compliance

• Extensive experience in the healthcare recruitment sector with a focus on compliance, demonstrating a deep understanding of regulatory requirements and industry practices.

Senior Leadership experience

• Proven track record of leading and managing teams at a senior level, showcasing leadership skills and the ability to drive team performance and development.

Evidence of high customer satisfaction in previous positions

• Demonstrated success in achieving high levels of customer satisfaction, reflecting strong client relationship management and service delivery skills.

Experience of using CRM systems

• Proficient in using CRM systems such as VDQ, Eclipse, and Now We Comply for effective candidate and client data management, and compliance tracking.

Excellent English (spoken, written, and comprehension)

• Superior command of the English language, with exceptional skills in spoken and written communication and comprehension, facilitating clear and effective interactions.

Strong MS Office, Adobe ability

• Advanced skills in MS Office and Adobe software, enabling efficient creation, editing, and management of documents, reports, and presentations.

Strong motivator

• Demonstrated ability to inspire and motivate teams, fostering a productive and positive work environment.

Teamwork

• Skilled in collaborating with colleagues and teams to achieve shared objectives, contributing to a cohesive and effective team dynamic.

Takes ownership and prioritise

• Capable of managing and organizing both personal and team workloads effectively, ensuring efficiency and productivity.

Takes initiative and solution driven

• Responsive to guidance while also demonstrating the ability to take initiative and develop practical solutions to challenges.

Work well under pressure

• Resilient and capable of maintaining performance and composure when facing high-pressure situations or tight deadlines.

Achieve deadlines set

• Consistent in meeting deadlines and managing time effectively to ensure timely completion of tasks and projects.

Enthusiastic and dependable

• Demonstrates a positive attitude towards work with reliability and a strong commitment to fulfilling responsibilities and achieving goals.

Focused and goal-oriented

• Maintains a clear vision of objectives and consistently drives efforts towards achieving specific targets and outcomes.

Attention to detail

• Exhibits meticulous care in reviewing and executing tasks, ensuring accuracy and thoroughness in every aspect of work.