Claims and Risk Analyst

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

 WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Permanent Hires

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

WHAT YOU WILL BE DOING

• Monitors and directs the Region’s insurance claim process, including field investigations, research of background information and determination of quantum within policy parameters. 
• Assigns and directs outside Insurance Adjusters and legal counsel retained by the Region to investigate and report on claims.
• Coordinates and gathers evidence for claim defense lawyers and adjusters from municipal sources.
• Maintains computerized claim files by compiling the relevant documents, opinions and recommendations of all parties.
• Coordinates information from operating Departments on reported claims, legal defenses, and corrective actions.
• Assists in the development and monitoring of contracts for adjusters, brokers and insurance services and recommends changes, as necessary.
• Assists the Manager in designing and implementing municipal risk management programs designed to reduce the potential liability of future insurance claims for the Region.
• Assists in the preparation of the Insurance Budget, gathering and analyzing claims data.
• Responds to inquiries from Regional Staff regarding insurance coverage, claims administration, risk management programs and/or any other issues related to the management or operation of the Region’s Insurance Program.
• Performs other duties, as assigned, in accordance with Branch and Department objectives.

WHAT WE ARE LOOKING FOR

• Successful completion of a Community College Diploma in Business Administration or a related discipline or approved equivalent combination of education and experience.
• Completion of the Chartered Insurance Professional (CIP) program of the Insurance Institute of Canada, and/or Canadian Accredited Insurance Broker Designation (CAIB) of the Insurance Brokers Association of Canada, and/or Canadian Risk Management Designation (CRM) of the Risk and Insurance Management Society.
• Minimum three (3) years claims administration experience.
• Understanding of insurance policies, insurance case law and the Municipal Act.
• Well versed in the civil litigation process and procedures.
• Knowledge of Regional Municipal operations.
• Computer literacy utilizing MS Office software applications with proficiency in word processing, spreadsheet, scheduling, presentation and access applications.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, teamwork, initiative/self management and accountability and flexibility/adaptability.    
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