Claims and Compliance Officer

Afford’s top-quality disability services are expanding under Inclusive Employment Australia, and we are seeking values-aligned candidates to join our new program.

This really is a dream team to be a part of. In our most recent consumer engagement surveys, our current Disability Employment Services teams achieved a 100% NPS score because they are empowered to treat every client as an individual. We are dedicated to helping people with disability find meaningful careers with the right support.

What you will do

• Meet Set KPIs as per Staff KPI Table for role
• Support the Lead, Compliance and Performance to ensure (IEA) processes, policies, procedures, and claims are compliant with contractual, legal and IEA requirements. Take proactive steps to mitigate and control risks.
• Collate, collect claims documentary evidence from Senior/EC’s, SESCs for all claims, review and approve for claiming. Submit claims into DOSS ESS system for claims
• Assist in training, guiding and support ECs, SECs and SESCs and other team members with matters of compliance with documentary evidence for claims and DOSS guidelines
• Provide reports as required
• Ensure all IEA claims are processed on time and are compliant with the IEA Documentary Evidence Guidelines; assess compliance against fees claimed, escalate non-compliance and complex claims

What you will bring

• Certificate IV in accounting, disability services or equivalent qualification and/ or knowledge and experience 
• Experience in financial claiming through government or commercial portals (eg PRODA, Medicare), liaising with plan managers and self-managed clients to access client plan and service booking details 
• Demonstrated ability to maintain accuracy, high attention to detail and appropriately set priorities (time management) while working to competing deadlines
• Proficient in the use of Microsoft Office suite and client information management systems
• Effective organisational and problem-solving skills and strong attention to quality and detail
• Excellent communication, time management and problem solving skills
• A passion for safeguarding human rights and a deep personal connection to working in a purpose-driven organisation.
• Hold (or be willing to obtain) a current NDIS Worker Screening Check, Working with Children Check, and a ‘C’ class driver’s license, along with an up-to-date COVID vaccination certificate or a medical exemption.
• A Current First Aid Certificate & CPR Certificate (willingness to Obtain if not held or expired) (check)
• Passport, Birth or Citizenship Certificate to validate Australian Work Rights
• Willingness to complete a National & International Police Check (Paid by Afford)

What we offer

 Be part of a team united by a common purpose, vision, and values, working together towards a clear and meaningful strategic direction.

• Benefit from our commitment to your professional growth and career progression, with initiatives designed to nurture and grow exceptional talent.
• Increase your take-home pay with tax-free NFP salary packaging options, including up to $15,900 for living expenses and $2,650 for entertainment each year.
• Enjoy a workplace that recognises your efforts with a strong rewards program, flexible working arrangements, and wellbeing initiatives like subsidised gym memberships.
• Join an organisation that values being good humans and good corporate citizens. We celebrate diversity, inclusion, and belonging, support First Nations reconciliation, make ethical choices, and iew our commitment to our clients as a lifelong journey.

More about Afford

At Afford, we exist to create an inclusive world where human rights are realised. A world where people of all abilities come together to share in life’s adventure. We’re looking for people experienced in disability employment at all levels who share this vision. We’re seeking team players, that reflect the demographic of their communities and are deeply connected to local people, employers and organisations.

Our people live our values of kind, clear, team and explore. If this sounds like you, click the link to express your interest. Let us know about your experience, your passions, and your unique skills. We’d love to hear from you.

For further information regarding the role please contact;

recruitmentspecialist@afford.com.au