Audit Manager, Consumer Compliance - CNB Internal Audit

City National Bank (CNB) is a subsidiary of RBC and headquartered in Los Angeles, California. It is the 30th largest bank in the United States and offers a full complement of banking, trust and investment services through 75 offices across the US. In this role, you will be an RBC employee based out of RBC Internal Audit’s Vancouver/Toronto/Halifax office but fully support the CNB Compliance Internal Audit team.

The Audit Manager position is a leadership role as an auditor-in-charge to guide a team of auditors to assess risks, develop detail audit programs, identify data analytic opportunities, execute audit programs, analyze results of testing performed, and effectively communicate audit results to the Audit Senior Manager/Director and senior management in meetings, presentations, and/or written reports and memorandums. Additionally, the position is responsible for maintaining and executing continuous monitoring program in accordance with audit methodology and taking into consideration industry development, emerging risks, and regulatory changes and expectations.

Audit Manager Consumer Compliance position is a key role responsible for leading and contributing to compliance audits and regulatory and non-regulatory issue validation. This individual will lead and contribute assessing consumer compliance risks, developing, and executing detailed audit programs, and identifying data analytic opportunities to test compliance with regulatory requirements. The Audit Manager will analyze audit results, identify potential compliance issues, and effectively communicate findings and recommendations to senior management and stakeholders through clear and concise reports, presentations, and meetings. In addition to audit execution, this role will also involve maintaining and executing a continuous monitoring program to stay abreast of industry developments, emerging risks, and regulatory changes and expectations. This position requires strong technical knowledge of consumer compliance regulations, as well as excellent leadership, communication, and project management skills

What will you do?​

• Audit and Assurance: Plans, executes, and evaluates audit test plans to assess consumer compliance risks, such as adherence to regulations like Truth in Lending, Truth in Savings, and Fair Lending. Assesses risks and controls related to consumer products and services, designs comprehensive audit programs, and executes audit procedures to evaluate compliance with regulatory requirements. Supervises and reviews the work of audit staff, analyzes and synthesizes results of testing performed, and effectively communicates results to senior management. Delivers well-written audit reports and other forms of communication to stakeholders, highlighting consumer compliance risks and control weaknesses.
• Consumer Compliance Risk Management: Understands and assesses risks related to consumer compliance, including unfair or deceptive acts or practices (UDAP), and other consumer protection regulations. Identifies and evaluates key control activities in business processes related to consumer products and services, such as loan origination, account opening, and customer communication. Leads and executes continuous monitoring activities to assess consumer compliance risks and controls and gathers and evaluates information from business units and regulatory sources.
• Data Analytics and Technology: Applies data analytics techniques to identify patterns, insights, and trends related to consumer compliance, such as customer complaint data. Executes basic analyses and creates simple visualizations using standard tools to support audit findings and recommendations. Develops requests for advanced analytics to test hypotheses and add insights into audit findings related to consumer compliance.
• Relationship Building and Stakeholder Management: Supports the Audit Director in ongoing monitoring and discussions with business management related to consumer compliance. Builds trusting relationships with internal audit peers, business management, and stakeholders to facilitate open communication and collaboration. Acts as a key contact and responds to inquiries from business stakeholders throughout the audit process, providing guidance on consumer compliance matters and internal control.
• Staff Performance and Mentoring: Acts as a role model and mentor to junior auditors, providing constructive feedback and guidance on consumer compliance audit procedures and techniques. Enhances and maintains staff morale. May participate in interviews and evaluations of new applicants, assessing their knowledge and skills related to consumer compliance auditing.

What do you need to succeed?

Must-have

• Bachelor's degree or equivalent.
• Minimum 3-5 years of audit experience or related experience in banking operations, compliance, and/or risk management activities.
• Minimum 2 years of experience conducting internal audits within financial institutions.
• CRCM – Certified Regulatory Compliance Manager (preferred)
• CPA – Certified Public Accountant (preferred) Or
• CIA – Certified Internal Auditor (preferred)

Additional Qualifications

• Strong verbal and written communication skills to effectively present to peers and business management.
• Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change.
• Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills.
• Strong understanding of internal auditing standards, COSO and risk assessment practices.
• Strong understanding of internal control concepts and application of such.
• General working knowledge of banking industry laws and regulations.
• Experience in planning and juggling multiple projects and with varying team members.
• Experience in coaching junior auditor.
• Sound knowledge and experience in IT audit is strongly preferred.
• Familiar with data analytics, robotic process automation and artificial intelligence tools.
• Experience in use of data visualization and reporting – e.g. Tableau and/or Alteryx is a plus.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented

Additional Job Details

1597 BEDFORD HWY:HALIFAXHalifaxCanada37.5Full timeRegularSalaried2025-10-172025-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.